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Q. What is Ziapay?
ZIAPAY is an e-Money platform that focus on government revenue collection, gaming Industrial sector and the Small and Mid-size Enterprise (SME), Micro, Small and Mid-size Enterprise (MSME) and Z-Commerce during this pandemic. It is an independent payment gateway that gives convenience, security and transparency to all users.
Q. What are the requirements for registration?
Any kind of Smartphone
(2) Government Valid ID
Active email address
Q. How to register?
Download and install the ZIAPAY to your smartphone
Click “SIGN UP” form
Fill in the information needed
Upload your two (2) government ids
Capture yourself for facial recognition
You will receive a confirmation email that your account has been activated
Q. What are the acceptable IDs for registration?
Passport, Driver's License, Professional Regulation Commission (PRC) ID, Postal ID ·Voter's ID, Taxpayer Identification Number (TIN), Social Security System ID (SSS), Senior/PWD Citizen ID, PhilHealth ID, National ID, UMID ID, OFW ID
Q. Why should I use Ziapay?
It gives convenience, security and transparency to all transactions.
Q. How many accounts can I have?
You can only have one (1) ZIAPAY account. Your information can only use or register in your device once. You can contact us for any change or due of loss, so we can assist you on your problem.
Q. How do I reset my password?
Click “Forgot Password” on your login screen
You will receive an email notification together with 6-digit authentication code
Input the received authentication code
Input New Password and Confirm New Password
You will receive an email notification that your password has been successfully reset
Q. How do I keep my account safe?
NEVER share your password to anyone, sharing with others may put your ZIAPAY WALLET at risk.
If encounter suspicious accounts that is asking your password, please report it immediately to avoid huge problems.
Only transact with legit sellers.
Q. How do I apply for Ziapay card?
Go to ZIAPAY CENTER
Fill up form to update your date
Fingerprint scanning to validate your information
Get your physical card
Q. How many I view my transaction history?
From HOME SCREEN, click the “Transactions” to view your transaction history.
Q. I accidentally sent money to wrong number. What should I do?
It would be best to reach out to the wrong recipient to ask the money back.
We will do our best to get your money back, but we will only accommodate wrong cash-in if the recipient is not a user of ZIAPAY.
Q. What if the connection lost during transaction? What should I do
You may check to your transaction history if the last transaction reflected. If not and it deducted to your wallet, please contact us to assists you on your problem
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